Refund policy

Effective Date: August 1, 2026

At Tanwer Fashion Hub, customer satisfaction is our highest priority. We are committed to providing premium-quality fashion products and a hassle-free shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You receive a damaged or defective product.
  • You receive an incorrect product.
  • The product is unused, unworn, and returned in its original packaging with all original tags, accessories, and the original invoice.

Products showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products.
  • Products damaged after delivery due to improper handling.
  • Clearance, sale, or promotional items (unless received damaged or defective).
  • Products returned without original packaging, tags, or accessories.

Refund Policy

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • The refund amount will be credited to your original payment method.
  • For Cash on Delivery (COD) orders, refunds will be issued via Bank Transfer or UPI after verification.

Exchange Policy

We offer exchanges only in the following situations:

  • Wrong product delivered.
  • Damaged or defective product received.
  • Size exchange (subject to stock availability).

Exchange requests must be submitted within 7 days of delivery.

Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Return Shipping

If the return is due to our mistake (wrong product, damaged, or defective item), Tanwer Fashion Hub will bear the return shipping charges.

For all other eligible returns, return shipping charges may be the responsibility of the customer.

Late or Missing Refunds

If you have not received your refund after the specified processing time:

  • Check your bank account.
  • Contact your payment provider.
  • Contact your bank.

If the issue still persists, please contact our customer support team.

Contact Information

Business Name: Tanwer Fashion Hub

Owner Name: TANWER HUSSAIN

GSTIN: 24BZXPH6148F1Z0

Business Address:

Floor No. 5–6
Building No./Flat No. 5–6
Name of Premises/Building: Tanwer
Road/Street: Surat Road
City: Surat
District: Surat
State: Gujarat – 395003
India

Customer Support: +91 9813984382

  • Thank you for shopping with Tanwer Fashion Hub. We appreciate your trust and are committed to providing quality products, reliable service, and a smooth, hassle-free shopping experience.